Refund policy

Refund Policy

eSIMs are digital products delivered instantly by email after payment. Because an eSIM can be installed only once, the following rules apply.

Eligible for a full refund

• The eSIM has not been installed on any device and the plan has not been activated, and you request the refund within 30 days of purchase.
• You were charged more than once for the same order.
• The eSIM cannot connect in a destination listed as covered by your plan, and our support team is unable to resolve the issue. In this case, we will offer a replacement eSIM or a refund.

Not eligible for a refund

• The eSIM has been installed or the plan has been activated, unless the technical issue described above applies.
• Your device is not eSIM-compatible or is carrier-locked. Please check compatibility before purchase.
• The eSIM was deleted from your device after installation.
• The plan expired or the data allowance was used up.
• Slow speeds caused by local network conditions, or fair-use limits that apply to your plan.

How to request a refund
Email support@esimdata.co with your order number and a short description of the issue. For connection problems, please include screenshots of your device’s mobile data settings. We reply within 1 business day.

Processing
Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.

Right of withdrawal (EU/UK customers)
By completing your purchase, you request immediate delivery of the eSIM. You acknowledge that you lose your right of withdrawal once the eSIM has been installed or activated. Until then, you may cancel and receive a full refund under the terms above.