How can I configure and install my eSIM?

21 April 2023

The first thing you need do, whether you're using an Apple or an Android device, is to see if your phone is network unlocked and eSIM compatible. You'll also require a reliable internet connection, preferably WiFi.

Therefore, you have two options:

 

  • Scan the QR Code for automatic installation
  • Manually install your eSIM


Installing using the QR Code is the easiest way.

 

Install your eSIM using the QR code (iOS)


1. Go to settings > mobile data

 

Step 1 ios

 

2. Click on ‘Add eSIM’ and select use QR code

 

Step 2 ios

 

3. Scan the QR code and enter the 4-digit confirmation code if it is requested

 

4. Label your eSIM and select ‘cellular data only’ under the default line page

 

5. You should now see your eSIM under "Mobile Data"

 

Install your eSIM using the QR code (Android)


1. Go to Phone Settings > Network & Internet > SIMs

 

Step 1 android

 

2. Tap the “+” icon to the right of the “SIMs” option

 

3. Tap the “Download a SIM instead?” option at the bottom

 

Step 3 android

 

4. The subsequent page will read “Download your SIM”, click on “Next” and you will see “Checking network info…” on the next screen

 

Step 4 android

 

5. After the checking process is done, you will see a box which you can use to scan your QR code

 

Step 5 android

 

6. Point the box at a printed copy of the QR code or use another device to display the QR code. Make sure that the QR code is located within the box.

 

7. Once the QR code scanning is done, your device will check for info again

 

8. Tap download to confirm the eSIM that you’re adding and then the device will start downloading the eSIM data

 

Step 8 android

 

9. Once the eSIM has been successfully downloaded and installed, you will see “Download Finished” on your screen

 

Step 9 android

 

10. Don't forget to set up the eSIM to access the internet once you’re ready.

 

Step 10 android

 

How to Install your eSIM Manually (iOS)


1. Go to settings > mobile data > Click on ‘Add eSIM’

 

Step 1 ios man

 

2. Click on ‘Add eSIM’ and select use QR code

 

Step 2 ios man

 

3. Instead of scanning the QR code, click on enter details manually

 

Step 3 ios man

 

4. Enter the SM-DP+ Address, activation code and the optional confirmation code available on your eSIM app

 

Step 4 ios man

 

5. Label your eSIM and select ‘cellular data only’ under the default line page

 

6. You should now see your eSIM under mobile data

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